To maintain an expert and client focused service we ensure the following:-

• Our service is Partner led and we ensure the appointment of a Partner to each individual client/project responsible for primary legal issues and for continuing oversight/control of each case.
• We provide full cost transparency. We will provide an estimate at the beginning of each case and while we charge on the basis of an hourly rates we have the flexibility to agree alternative fee structures depending on the requirements of our clients
• We ensure regular in house and external training for our lawyers on all relevant legal and practice development.
• That we take practical and commercial approach and this is central to the training and development of our lawyers.
• We recognise that the matters on which we are instructed are often time critical and we ensure that our lawyers are available to our clients whether within or outside office hours and that our Partners can access E-Mail remotely.
• We fully utilise developments in technology. We have invested in the Keyhouse practice management system which co-ordinates our accounting, document management and time recording functions. We also keep electronic copies of our files.